Skycity
Sign up

Privacy Policy

Skycity › Privacy Policy

This Privacy Policy explains how Skycity Casino (“we”, “us”, or “our”) collects, uses, discloses, and protects your personal information when you access and use our online casino services through our website. As a responsible operator, we are committed to safeguarding the privacy of our users and ensuring compliance with the Privacy Act 2020 (New Zealand) and applicable regulations. This policy applies to all personal data collected from residents of New Zealand.

1. Information We Collect

We may collect and process the following categories of personal information when you use our website and services:

  • Identity Data: Name, date of birth, gender, and identification documents as required for verification.
  • Contact Data: Residential address, email address, and telephone number.
  • Account Data: Username, password, account preferences, transaction history, and records of your gaming activity.
  • Financial Data: Payment card numbers, bank account information, and details required to process deposits and withdrawals.
  • Technical Data: IP address, browser type, operating system, device identifiers, and usage data collected through cookies and similar technologies.
  • Communication Data: Records of your correspondence with our customer support and communications with us, including complaints and feedback.

2. How We Use Your Information

Your personal information is used for the following purposes:

  • To register, verify, and manage your account, ensuring compliance with our legal obligations and licensing requirements.
  • To process deposits, withdrawals, and other financial transactions securely and efficiently.
  • To provide you with access to our gaming services, facilitate gameplay, and manage your participation in promotions or loyalty programs.
  • To monitor and analyse your activity for responsible gambling, fraud prevention, anti-money laundering, and security purposes.
  • To communicate with you regarding service updates, account matters, or changes to our terms and policies, as well as to respond to your enquiries.
  • To maintain and improve our website, services, and user experience through analytics and feedback.
  • To comply with legal and regulatory requirements, including reporting obligations to authorities as mandated by New Zealand law.

3. Disclosure of Your Information

We may disclose your personal information to third parties in the following circumstances:

  • To our service providers, such as payment processors, IT support, and verification agencies, who process data on our behalf and under strict contractual obligations of confidentiality and security.
  • To regulatory authorities, law enforcement, or other governmental agencies as required by law or to protect our legal rights, including for the purposes of preventing fraud, money laundering, or other criminal activities.
  • To other entities within the Skycity group for operational, compliance, and legal purposes, provided such disclosure is necessary and permitted by law.
  • In the event of a business reorganization, merger, or acquisition, your data may be transferred to the relevant third party subject to the same level of data protection.

4. International Transfers

Your personal information may be transferred to and processed in countries outside New Zealand. In such cases, we ensure that appropriate safeguards are in place to protect your data in accordance with New Zealand law and this Privacy Policy.

5. Data Security

We implement and maintain appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, destruction, or disclosure. Access to your data is restricted to authorized personnel who require it for legitimate business purposes and who are bound by confidentiality obligations.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes set out in this Privacy Policy, to comply with legal and regulatory obligations, and to resolve disputes. When your data is no longer required, we securely delete or anonymize it in accordance with our data retention policy and applicable law.

7. Your Rights

As a New Zealand resident, you have the following rights with respect to your personal information:

  • The right to access your personal data and request a copy of the information we hold about you.
  • The right to request correction of any inaccurate or incomplete data.
  • The right to request the deletion of your data, subject to legal and regulatory retention requirements.
  • The right to object to or restrict the processing of your data in certain circumstances.
  • The right to withdraw your consent where processing is based on consent, without affecting the lawfulness of processing prior to withdrawal.
  • The right to lodge a complaint with the Office of the Privacy Commissioner if you believe your rights have been infringed.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your user experience, improve website functionality, and analyze usage patterns. Cookies may collect technical and usage data as described above. You can manage your cookie preferences through your browser settings; however, disabling cookies may affect certain features of our website.

9. Children’s Privacy

Our services are not directed at individuals under the age of 20. We do not knowingly collect or process personal information from minors. If we become aware that a minor has provided us with personal data, we will take steps to delete such information promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or operational requirements. The most current version will always be available on our website. We encourage you to review this policy periodically. Material changes will be communicated to you where required by law.

11. Contact Information

If you have any questions, requests, or concerns regarding this Privacy Policy or your personal information, please contact our Data Protection Officer at [email protected] or by mail at PO Box 6443, Wellesley Street, Auckland, New Zealand. We will make reasonable efforts to address your enquiry promptly and in accordance with applicable law.

This Privacy Policy is effective as of 1 June 2024.